What is turndown service

The concept of turndown service has been developed to provide a soothing homey environment to your guest in the evening to return from their sightseeing or touring of that day.

In this tutorial we are going cover everything relevant to turndown service that as an hotelier you may need to learn like what is turndown service, A to Z turndown service procedure, tipping system of turndown service, responsibilities of turndown room attendant and many more.

Stay tuned. It is difficult to answer what is turndown service in a single sentience. Definition of Turndown service can be given in this way turndown service is serving guest in the evening or at night, usually when guest are out of the room during evening hours for having dinner or sightseeing, carried out in luxury hotels which involves turning down the guest bed sheets and freshening the guest room.

In general turndown or evening service began at 6 PM and it continues until completed. The main purpose of providing such service is to ensure that guest feel highest level of comfort before and during sleep.

Turndown service was once reserved for VIP guests only but as the time passes now it becomes quite an obligatory routine service for all guest. Even though, it is kind of extra service, so not every hotel provides nightly turndown or evening service.

Some hotels provide on request, some charges and some provides only to VIP guests. But turndown service is very much common in luxurious hotels, resorts and cruise ships.

Some luxury hotel, resort or cruise ships have turndown attendants who are specialized in this service and their prime responsibility is to provide turndown service.

It is quite obvious that evening or night shift is quite smaller than the day shift but it needs fast service. In some hotels a turndown room attendant on night shift may need to serve close to 20 room per hour. This means a turndown attendant only gets 5 minutes to arrange a guest room.

Turndown attendants should be very well looked, skilled, professional, observant and quite silent by nature to avoid troublesomeness to guests. As I promised earlier, in this tutorial I would share everything you as an hotelier would need to know to perform high standard turndown service.

In some training manuals you may see that some people prefer to clean everything first and then start turning down bed. I feel cleaning works should be done later to keep hands clean and fresh. Anyway here is A to Z turndown service procedures:. The George gives every guest a teddy bear — Photo courtesy of The George. Nothing transforms a hotel room into a bedroom quite like a teddy bear, and The George provides you with your own fuzzy friend — named George, of course — at turndown along with chocolates and bottled water.

George is yours to take home, and the popular cuddly companion even has his own Facebook page where guests share their photos of him around the world. Add your own, and feel connected to your fellow George lovers. At the Waldorf Astoria Beverly Hills, each guest receives three hot new books — everything from fiction to memoir to self-help — on the first night of their stay, as part of the ingenious Bedside Reading program.

That tiny little Worry Doll lying on your pillow may turn out to be your new traveling companion. Made locally out of wool and colorful textile leftovers, each one is dressed in traditional Mayan style and provides a giant service. Built as a school in , and named after George Washington, this boutique hotel is listed on the National Historic Registry and it offers a pretty revolutionary turndown service for its 12 rooms and suites.

You'll look forward to returning to your room at night. Not only does this Denver hotel offer adult coloring books and colored art pencils to provide a sense of calm and give you a chance to relax, but they also treat you to a custom ART palate of homemade custom chocolate bars that looks as beautiful as it tastes.

Every night, guests at Grand Residences Riviera Cancun find a different delicately-created and hand-painted keepsake displayed on their bed. Bill and Dorothy Harmsen founded the iconic candy company in , naming it Jolly Rancher to honor its hospitable western roots.